Windows

Developed PowerShell, batch, and VBScript automation for Microsoft Workplace Modernization (Windows & M365 Apps), reducing manual intervention. Built system health monitoring scripts covering critical services, disk space, CPU utilization, and event log anomalies. Reduced server latency by 30% through capacity and performance analysis. Led Windows 11 upgrade deployment via SCCM. Improved backup and recovery times by 40%, saving $43K annually. Collaborated across Security, Networking, and DevOps to deliver zero-downtime deployments.

Managed change requests, incident resolution, and root-cause analysis via ticketing systems. Reduced client downtime through efficient PC troubleshooting. Handled hardware lifecycle management, OS reimaging, and software deployments. Maintained knowledge base articles and provided face-to-face technical support.

Planned and executed aircraft load distribution ensuring safety and regulatory compliance. Verified cargo, passenger, and mail eligibility for airlift. Coordinated cargo transport, palletization, and check-in processes.

Diagnosed and resolved hardware/software issues to improve system uptime. Documented resolutions in ticketing systems and delivered high-quality client support.

On-site servicing, repair, and installation of PCs, networking devices, ATMs, self-checkout systems, and enterprise servers. Maintained SLA compliance through proactive maintenance across multiple vendors.

Designed and managed a full enterprise Windows 11 upgrade using automated deployment through SCCM. Built scripted pre-flight checks and remediation tools to validate system readiness, ensuring zero downtime across the organization.

Developed a suite of automation scripts to monitor and remediate system health issues — covering critical service monitoring, failed service restarts, low disk space alerting, high CPU detection, and event log anomaly reviews. Improved system stability across the fleet.

Overhauled backup and disaster recovery infrastructure, reducing recovery times by 40% and generating $43K in annual savings. Implemented improved scheduling, retention policies, and monitoring to align with organizational SLAs.

Led scripted identification and remediation of compatibility issues across a large-scale Microsoft Workplace Modernization effort. Coordinated across Security, Networking, and DevOps teams to ensure seamless rollout with zero production downtime.

Conducted in-depth capacity and performance analysis across server infrastructure, implementing recommendations that reduced server latency by 30% and optimized resource allocation organization-wide.